Before delivery starts
If you cancel an order before we have started work on it, you are entitled to a full refund. Contact [email protected] with your order number.
After delivery starts
Once work has started on a service, refunds are assessed based on the amount of work already completed. We will explain what has been done and, where applicable, offer a partial refund for the remaining scope.
Faulty or undelivered services
If a paid service was not delivered as described, contact us and we will fix the issue or issue a refund.
Payment failures
If a payment fails, is cancelled by the payment provider, or expires before completion, no charge is kept and no refund is needed since no successful payment occurred.
How to request a refund
Email [email protected] with your order number and the reason for the request. We aim to respond within a few business days.
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